Cancellation and Refund Policies

At WarmLight Studios, we understand that plans can change. Our cancellation and refund policies are designed to provide flexibility while ensuring fair use of our studio time and resources.

Cancellation Policy

1. Full Refund:

   • Cancellations made at least 7 days before the scheduled session will receive a 100% refund.

2. Partial Refund or Rescheduling:

   • If you cancel within 7 days of your booking, you are eligible for a 50% refund or the option to reschedule your session without losing your payment.

   • Rescheduled sessions must take place within 3 months of the original booking date.

3. No Refund:

   • Cancellations or no-shows within 48 hours of the session will not receive a refund, and the booking is non-transferable.

Rescheduling Policy

1. Rescheduling requests must be made at least 48 hours before the scheduled session.

2. Rescheduled sessions are subject to availability and must be completed within 3 months of the original booking date.

How to Cancel or Reschedule

To cancel or reschedule your booking, please contact us via email at contact@warmlightstudios.com or through the communication method used to make your booking.

Refund Process

1. Refunds will be processed using the original payment method.

2. Please allow up to 7 business days for the refund to be reflected in your account.

Special Considerations

• For bookings made as part of special promotions or packages, different cancellation terms may apply. These will be communicated at the time of booking.

• In the event that WarmLight Studios needs to cancel your booking (e.g., due to unforeseen circumstances such as a power outage or equipment failure), you will receive a full refund or the option to reschedule.

If you have any questions or require further clarification about our cancellation and refund policies, don’t hesitate to reach out to us at contact@warmlightstudios.com.